Sep 2024 – Present
IT Support Specialist II
Thomas & HuttonAdminister Windows Server, Active Directory, Microsoft Entra ID, Microsoft 365, Hyper-V, endpoint deployment, and multi-site network services supporting 400+ users across 12 offices.
System administration · network support
Reliable systems.
Stronger operations.
I'm Joshua Thompson, a systems-focused IT professional pursuing System Administrator and Network Support roles where I can strengthen infrastructure, automate routine work, and deliver dependable technical service.
01 / ABOUT
Systems-minded.
Service-driven.
With 5+ years in IT, I bring hands-on experience across Windows infrastructure, identity and access, Microsoft 365, virtualization, networking, automation, monitoring, and backups. I work calmly, document clearly, and focus on solutions that make technology more reliable for both users and the business.
02 / EXPERIENCE
Experience that
scales with the work.
Progressive IT responsibility across multi-site, enterprise, and always-on environments.
Oct 2023 – Sep 2024
Desktop Support Technician
Axa ProfessionalsDelivered Tier 1 and Tier 2 support in a 2,000+ user environment, deployed Windows endpoints, used PowerShell for support workflows, and managed the lifecycle of 200+ devices.
Jul 2021 – Oct 2023
IT Support Specialist
The Now Television NetworkMaintained server and desktop infrastructure for a 24/7 broadcast operation, supported 300+ users, and administered Veeam backup testing and recovery.
03 / WHAT I BRING
Practical value,
from day one.
Infrastructure ownership
Hands-on administration across servers, identity, endpoints, cloud services, networking, monitoring, and backup operations.
Automation mindset
PowerShell and workflow automation that reduce repetitive work, improve visibility, and make troubleshooting more consistent.
Measurable service
A record of improving response processes while maintaining clear priorities, dependable follow-through, and strong SLA performance.
Clear communication
Practical documentation and plain-language support that help both users and technical teams move forward confidently.
04 / SELECTED PROJECTS
Practice made visible.
Independent projects that show systems thinking, technical process, and operational value.
Secure Home Lab
A segmented practice environment for testing Windows administration, identity, patching, and recovery workflows without exposing real business systems.
BUSINESS VALUEDocumented repeatable build, backup, and restore procedures.
PowerShell Server Health Monitoring
A documented monitoring workflow that checks Windows server availability, resource utilization, uptime, and critical services using configurable thresholds and safe synthetic data.
View project on GitHub ↗BUSINESS VALUEDemonstrates proactive incident prevention, repeatable health checks, structured reporting, and privacy-conscious documentation.
Network Monitoring Lab
A small observability stack built to explore availability checks, alert design, baseline performance, and incident triage.
BUSINESS VALUECreated actionable alerts and a simple incident-response runbook.
05 / TECHNICAL ENVIRONMENT
Tools I use to
keep work moving.
Hands-on
Windows & Windows ServerActive Directory & Microsoft Entra IDMicrosoft 365PowerShellTCP/IP, DNS & DHCPHyper-VTicketing & remote supportMonitoring & backup tools
Working knowledge
Linux / UbuntuVMware vSphere / ESXiProxmoxCisco Meraki & pfSensePower Automate
Currently learning
CompTIA Security+Deeper Azure administrationInfrastructure automation
06 / CERTIFICATIONS
Knowledge backed
by credentials.
Industry-recognized learning across technical support, troubleshooting, networking, security, and operational fundamentals.
Google
Professional Certificate
Google IT Support
Technical support · Systems administration · TroubleshootingCompTIA+
Professional Certification
CompTIA Network+
Networking concepts · Operations · Security · Troubleshooting07 / CONTACT
Let's make technology
work better.
I bring a service-first mindset, practical technical skills, clear communication, and careful documentation to every problem. I'm open to conversations with employers, recruiters, and technology teams looking for someone who can strengthen support, systems, and security.